Refund policy

Legal right of withdrawal

Unless one of the exceptions indicated below applies, you can cancel your order without any reason and return the Products purchased within 30 days, which means that you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition it was received, uninstalled and unused, packaging unopened, with tags and in its original packaging. You will bear the direct costs of returning said items (including transport costs and, where appropriate, those derived from failed collections); and you will be responsible for the decrease in the value of the returned items due to their handling.

To initiate a return, you must contact us at  info@vcgncltd.co.uk., before the end of the withdrawal period, requesting the return of the Products, indicating your name, order number and Products you wish to return, and attaching the receipt or proof of purchase that we sent you in the Order Confirmation. Next, we will send you (i) a return shipping label, as well as instructions on how and when the Product you wish to return will be collected by our authorized carrier at the same delivery address that you indicated when placing your order and (ii) the information on the direct expenses of the return that would apply. As indicated in our Shipping Policy, due to the nature of our Products and their fragility, any transportation of our products can only be carried out with carriers selected and authorized by us.

In case of failed delivery for reasons not attributable to VCGNC Ltd, all costs and expenses derived from the failed collection and a new collection attempt will be assumed by you. Notwithstanding the foregoing, before attempting a new collection, we will contact you indicating the direct costs and expenses associated with the new collection and the failed collection. In the event of two or more failed collections, it will be understood that you have waived the exercise of your legal right of withdrawal. For clarification purposes, VCGNC Ltd will not be the owner of the returned Product until it is actually collected.

For the above purposes, it is considered, in any case, failed collection for reasons not attributable to VCGNC Ltd, by way of example, without prejudice to any other analogous, any collection derived from the exercise of the legal right of withdrawal that could not be carried out in the shipping address indicated when placing the order for any of the following reasons: (i) that the data of the address indicated is incorrect, inaccurate or incomplete; (ii) absence of the recipient at the indicated address; (iii) that in any of the above cases it has not been possible to contact the recipient at the contact telephone number provided or that, having contacted, the collection could not be effectively carried out (iv) the rejection of the collection by your part.

Damage during transport

Please inspect your order upon receipt and contact us immediately at info@vcgncltd.co.uk. if the item is faulty, damaged or if you receive the wrong item so that we can fix the problem as soon as possible. Any claim for damage in transport must be submitted no later than 7 calendar days after reception, following United Kingdom law.

Exceptions / non-returnable items

Without prejudice to other exceptions to the right of withdrawal provided for in applicable law, the right of withdrawal indicated in this Refund Policy does not apply to (i) custom products (such as special orders or personalized items), or (ii) to gift cards purchased, where appropriate, through the web, unless otherwise provided in the terms and conditions applicable to gift cards.

Please contact us at info@vcgncltd.co.uk. if you have any questions or concerns about the possible return of a specific item prior to purchasing it.

Refunds

We will notify you once we have received and inspected your return and you will be automatically reimbursed to your original payment method within 14 calendar days of requesting the return in accordance with the procedure indicated above, the price of the returned Product (no expenses are refunded). of shipping incurred in the delivery), deducting the direct costs of the return of said Product (including transport costs and, where appropriate, those derived from failed collections) and the decrease in the value of the returned Product as a result of handling the product. same for you. In any case, you will not bear any fee that may be derived from the refund. Remember that the bank or credit card issuer may take some time to process and send the refund.

If you do not receive your refund within the stated timeframe, please contact us at info@vcgncltd.co.uk.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.