Last updated: 16 October 2026

1. Introduction

VCGNC Ltd provides construction-related services, undertakes construction projects and subcontracting work, and supplies building materials and construction products to businesses, contractors and other customers.

This policy explains how VCGNC Ltd handles requests relating to refunds, material returns, order cancellations, delivery issues, construction works and subcontract agreements.

The applicable terms will depend on the nature of the transaction, the contract agreed between the parties, whether the customer is purchasing for business or personal use, and any applicable statutory rights.

Where a separate quotation, purchase order, construction contract, subcontract agreement or supply agreement contains specific terms governing cancellation, payment, variations, defects or termination, those terms should be read alongside this policy. In the event of a conflict, the applicable signed agreement and mandatory legal requirements will determine the parties’ rights and obligations.

Contact email: info@vcgncltd.co.uk

Business address: 608 Woolston Warehouse, Grattan Road, Bradford, BD1 2NH, United Kingdom.

2. Construction Materials and Building Supplies

VCGNC Ltd supplies construction materials and related products to construction companies, contractors, subcontractors, developers and other customers. Materials may be delivered to a business premises, warehouse, construction site or another agreed delivery location.

Customers should check deliveries as soon as reasonably practicable to confirm that the goods received correspond with the order, including the product type, quantity and visible condition.

2.1 Returns of Standard Stock Materials

Requests to return unused standard stock materials may be considered within 30 days of delivery, subject to the terms agreed for the order and the eligibility conditions below.

Returned materials should generally be:

• Unused, uninstalled and unaltered.
• In their original condition and packaging, where applicable.
• Complete, with all supplied components and accessories.
• Accompanied by the relevant invoice, order number or proof of purchase.

Customers must obtain authorisation from VCGNC Ltd before arranging a return. The company will confirm the return procedure, delivery or collection arrangements, and any applicable charges.

The 30-day period is a voluntary return arrangement for eligible goods and does not restrict any statutory rights that apply to the transaction.

2.2 Special-Order and Project-Specific Materials

Materials sourced, manufactured, cut, fabricated or prepared specifically for a construction project may be subject to different cancellation and return conditions.

Examples include bespoke steelwork, made-to-measure components, project-specific fabrication, specially ordered products and materials supplied in quantities or specifications agreed for a particular contract.

Where a lawful contractual or statutory exception applies, such goods may not be eligible for a change-of-mind return. Any applicable restrictions should be communicated and agreed as part of the quotation, order confirmation or supply agreement.

This does not remove any applicable rights concerning defective, incorrectly supplied or non-conforming goods.

2.3 Opened, Used or Installed Materials

Materials that have been opened, mixed, cut, altered, installed, incorporated into a structure or rendered unsuitable for resale may not qualify for a voluntary change-of-mind return.

This may include cement, adhesives, sealants, coatings, aggregates, specialist construction products and other materials affected by use, contamination or storage conditions.

Each request will be assessed according to the nature of the product, the condition of the goods, the contract and applicable law.

3. Cancellation of Material Orders

Customers wishing to cancel a material order must contact VCGNC Ltd as soon as possible, quoting the relevant order number or invoice reference.

Cancellation requests will be assessed according to the order status and applicable contractual terms.

Where an order has not yet been processed or dispatched, cancellation may be possible without additional costs, subject to the agreed terms.

Where materials have already been procured, manufactured, prepared, dispatched or delivered, cancellation may result in reasonable contractual costs or charges where these are supported by the agreement and permitted by law.

For business-to-business transactions, the relevant quotation, purchase order, supply agreement and any agreed cancellation provisions will generally govern the process.

Where statutory cancellation rights apply to a consumer transaction, those rights will be respected.

4. Delivery of Construction Materials

VCGNC Ltd may arrange delivery to customer premises, construction sites or other agreed locations.

Customers are responsible for providing accurate delivery details and communicating any site-specific requirements in advance, including access restrictions, delivery hours, unloading arrangements and any necessary site permissions.

If a delivery cannot be completed because of incorrect information, restricted access, an unavailable authorised recipient or other circumstances attributable to the customer, VCGNC Ltd will contact the customer to agree the next steps.

Reasonable redelivery, storage, handling or failed-delivery charges may apply where permitted by the applicable contract and law and where the relevant charges have been properly disclosed.

If VCGNC Ltd is responsible for the delivery failure, the company will work with the customer to resolve the issue in accordance with the agreed terms and applicable law.

Customers should not assume that refusing a delivery automatically cancels the order or entitles them to a full refund.

5. Damaged, Defective, Short or Incorrect Deliveries

If construction materials arrive damaged, defective, incomplete or inconsistent with the agreed order, the customer should notify VCGNC Ltd promptly.

Please provide:

• The order number or invoice reference.
• The delivery date and location.
• A description of the damage, defect, shortage or discrepancy.
• Photographs, delivery notes or other supporting evidence, where available.

Where possible, visible damage or shortages should be recorded on the delivery documentation and reported to the driver at the time of delivery.

Customers should retain affected goods and packaging, where safe and practicable, until VCGNC Ltd provides further instructions. Materials that may be unsafe or unsuitable for use should not be installed or incorporated into a project.

Following assessment, VCGNC Ltd may arrange an appropriate remedy, which could include replacement materials, collection, repair, a price adjustment or a refund, depending on the contract, the nature of the issue and applicable law.

Any request to report an issue within a particular timeframe is intended to assist prompt investigation and does not override mandatory statutory rights.

6. Construction Projects and Subcontracting Work

VCGNC Ltd may undertake construction works, engage subcontractors, provide services under a main contract or subcontract, or supply labour, materials and related project services.

Construction project payments, subcontract payments and disputes are not treated in the same way as ordinary retail refunds. They are governed primarily by the relevant construction contract or subcontract agreement.

6.1 Deposits, Advance Payments and Mobilisation Costs

Construction projects may require deposits, advance payments, mobilisation payments or staged payments to cover agreed project activities, procurement, labour, equipment, materials and other costs.

The treatment of these payments following cancellation, suspension or termination will be determined by the relevant agreement and applicable law.

Where work has not commenced, the parties should refer to the contract to determine whether any payment is refundable and whether committed procurement or other costs are recoverable.

Where work has commenced, any amount due or refundable should be assessed against the contract, work completed, materials procured, properly incurred costs, payments already made and any applicable legal requirements.

VCGNC Ltd will not automatically treat all deposits or advance payments as non-refundable irrespective of the circumstances.

6.2 Cancellation or Termination of a Construction Project

A customer, contractor or subcontractor wishing to cancel or terminate a construction agreement must follow the notice and termination provisions contained in that agreement.

Depending on the contract, termination may require written notice, a specified notice period, an opportunity to remedy a breach or another contractual procedure.

Where a project is cancelled or terminated, the parties should establish:

• The value of work properly completed up to the effective date.
• The value and ownership of materials already supplied or procured.
• Outstanding certified or otherwise contractually due payments.
• Reasonable and recoverable demobilisation, cancellation or committed procurement costs.
• Any sums refundable or payable under the contract.
• The arrangements for site access, equipment, documents, materials and handover.

Any final account or refund will be calculated in accordance with the relevant agreement and applicable law. Nothing in this policy creates a general right to cancel a construction contract without liability.

6.3 Subcontract Work and Payments

Where VCGNC Ltd acts as a subcontractor, its entitlement to payment, the valuation of completed work, retention, variations, defects, delay costs and final account will be governed by the subcontract and applicable law.

Where VCGNC Ltd engages a subcontractor, the subcontractor’s payment entitlement and any sums due from the subcontractor will likewise be assessed under the relevant subcontract.

Disputes concerning payment, work valuation, deductions, retention, defects or completion should be raised through the notice, payment and dispute-resolution procedures in the applicable agreement.

Where applicable, statutory construction payment and adjudication requirements will be observed.

6.4 Variations, Delays and Incomplete Work

Changes to the agreed scope, specifications, quantities, programme or delivery schedule should be documented and approved in accordance with the contract.

Where a project is delayed, suspended, varied or left incomplete, the financial consequences will depend on the cause, the agreed terms, the work completed and applicable law.

A refund will not automatically be due merely because a project has been delayed or a party is dissatisfied with progress. Equally, this policy does not prevent a party from pursuing a contractual or statutory remedy where one is available.

6.5 Defective Workmanship or Non-Conforming Work

If construction work carried out by VCGNC Ltd or a subcontractor is alleged to be defective or inconsistent with the agreed scope, the affected party should notify the relevant contracting party in writing and provide sufficient details for investigation.

The parties should follow the inspection, notification, rectification and defects procedures set out in the applicable agreement.

Depending on the circumstances, the appropriate remedy may include rectification, completion of outstanding work, replacement of non-conforming materials, a price adjustment, damages or another remedy available under the contract or applicable law.

The remedy will depend on the nature of the defect, responsibility for it, the contract and any relevant legal obligations. This policy does not guarantee an automatic refund for every workmanship complaint.

7. Refund Assessment and Processing

For eligible material returns, VCGNC Ltd will inspect the returned goods and confirm whether the return is accepted.

Approved refunds will generally be made using the original payment method where practicable. Where a different method is proposed, it will be subject to applicable legal requirements and any necessary agreement.

The amount refunded will be determined by the applicable contract and law. Depending on the circumstances, this may include the price of eligible returned goods and any delivery charges that must legally be refunded.

For voluntary change-of-mind returns, lawful and properly disclosed return transport costs or deductions reflecting a reduction in the value of goods may be taken into account.

For construction projects and subcontracts, refunds, credits, overpayments and final-account adjustments will be assessed under the relevant agreement rather than the standard retail return process.

Where a statutory refund deadline applies, VCGNC Ltd will comply with that deadline. For other contractual refunds, the company will confirm the expected processing arrangements once the amount and entitlement have been established.

8. Exchanges and Replacement Materials

VCGNC Ltd may agree to exchange eligible standard stock materials, subject to availability and the terms of the order.

Where replacement materials are required because the original goods were damaged, defective, short or incorrectly supplied, the company will assess the issue and arrange an appropriate remedy under the contract and applicable law.

Where an exchange is requested for convenience or a change of specification, additional procurement, collection, delivery or restocking charges may apply if agreed or otherwise lawfully recoverable.

For materials supplied under a construction project or subcontract, replacements and remedial works will be managed under the relevant project agreement.

9. Business-to-Business Transactions

VCGNC Ltd supplies goods and services to other construction companies, contractors, developers, subcontractors and commercial customers.

For purchases made wholly or mainly for business purposes, the relevant quotation, purchase order, supply agreement, main contract or subcontract will normally establish the applicable terms for cancellation, payment, returns, defects, delivery, variations and termination, subject to mandatory law.

A business customer does not automatically receive the same change-of-mind cancellation rights as a consumer purchasing goods for personal use.

Commercial customers should inspect deliveries promptly, maintain appropriate records and notify VCGNC Ltd of discrepancies in accordance with their contract. Any agreed inspection or notification period must be interpreted consistently with applicable law and the parties’ contractual rights.

10. Consumer Rights

Where VCGNC Ltd enters into a transaction with a consumer, the consumer’s statutory rights will apply where relevant.

Nothing in this policy excludes or restricts rights that cannot lawfully be excluded or restricted, including applicable rights relating to faulty or misdescribed goods and services.

The availability of statutory cancellation rights depends on the type of contract and the circumstances. Construction contracts and contracts for the creation of immovable property may be treated differently from ordinary online goods purchases.

Where a statutory cancellation right applies, the relevant cancellation period, exceptions, return obligations and refund requirements will be followed.

11. How to Submit a Request or Complaint

For a material return, cancellation request, delivery issue, construction complaint, subcontract query or refund request, contact:

VCGNC Ltd
Email: info@vcgncltd.co.uk
Address: 608 Woolston Warehouse, Grattan Road, Bradford, BD1 2NH, United Kingdom.

Please include the relevant order number, invoice, quotation, project reference or subcontract number, together with a clear description of the issue and any supporting documents.

For construction projects and subcontracts, formal notices must also be served in the manner and within the timeframes required by the relevant agreement. Sending an email to the general contact address should not be assumed to satisfy a contractual notice requirement unless the agreement permits it.

VCGNC Ltd will review the request and respond with the appropriate next steps.

12. Governing Terms and Legal Rights

This policy is intended to explain VCGNC Ltd’s general approach to returns, refunds, project cancellations and subcontract matters. It does not replace a signed construction contract, subcontract, purchase order or supply agreement.

The applicable agreement, mandatory statutory requirements and relevant law will govern the parties’ rights and obligations.

Where a dispute cannot be resolved through the applicable contractual process, the parties may use any dispute-resolution procedure or legal remedy available under their agreement and applicable law.